Refund Policy

Guidelines and procedures for requesting refunds for services provided by Authoh.

Overview

This Refund Policy outlines the guidelines and procedures for requesting refunds for services provided by Authoh's authentication and user management platform.

Eligibility for Refunds

Cloud Services

  • New Accounts: For new subscribers to our cloud service, we offer a 14-day money-back guarantee if you're not satisfied with our service
  • Current Billing Cycle: No refunds will be issued for the current billing cycle after the first 14 days
  • Prepaid Annual Plans: Prorated refunds may be available for the unused portion of prepaid annual plans, subject to a cancellation fee
  • Service Outages: Credit may be issued according to our Service Level Agreement for service outages exceeding guaranteed uptime

Enterprise Services

  • Custom Development: Refunds for enterprise services and custom development work are determined by the terms outlined in your service agreement
  • Implementation Services: Implementation services are generally non-refundable once work has begun

Community Edition

  • Our open-source Community Edition is provided free of charge and as-is, with no refunds applicable

Refund Process

  1. Submit a refund request to billing@authoh.com
  2. Include your account information, service details, and reason for refund
  3. Our team will review your request within 3 business days

Processing Time

  • Approved refunds will be processed within 5-10 business days
  • Credit card refunds typically appear on your statement within 1-2 billing cycles, depending on your card issuer

Non-Refundable Items

  • Setup fees
  • Implementation services that have been completed
  • Usage fees for authentication services already consumed
  • Training and education services that have been delivered

Exceptional Circumstances

We may consider refunds outside of these guidelines on a case-by-case basis for exceptional circumstances. Please contact our customer support team to discuss your specific situation.

Cancellation

Cancellation of your service does not automatically qualify you for a refund. Please refer to our Cancellation Policy for information regarding service cancellation procedures.

Questions

If you have any questions about our refund policy, please contact us at: